Your right of withdrawal
You may cancel your order within 14 days of receiving it, without giving a reason. To cancel, send a clear statement to hello@ghriba.com before the 14 days end. You may use the form at the bottom of this page.
Sending it back
You must send the candle back within 14 days of telling us that you cancel. We email you the return address.
You pay the cost of returning the order. The return parcel is at your risk until it reaches us, so we advise a tracked service. We do not accept parcels sent without postage or cash on delivery.
Condition of returned candles
You may open the box and smell the candle, as you would in a shop. Candles must come back unused, unburned, complete and in their original box. If a candle has been burned, used, damaged or returned without its box, or arrives damaged because it was poorly packed, you are liable for its loss in value and we deduct that amount from your refund. This can be up to the full price.
Your refund
We refund the price of the candle and the cost of our standard delivery for the original order. Extra costs for any delivery option other than our standard delivery are not refunded. We pay within 14 days of your cancellation, using the payment method you used, and we may wait until the candle has arrived back or you have shown proof that you sent it.
Faulty candles
If a candle is faulty, write to hello@ghriba.com with a photo and your order number as soon as you notice it. We will repair, replace or refund it, at our choice where the law allows. Normal variation in colour, surface or scent strength, and wear from use, are not faults.
Complaints
Write to hello@ghriba.com. We reply within 14 days.
Model withdrawal form
Complete and send this form only if you wish to cancel your order.
To: Just Hob (Ghriba), Amsterdam, Netherlands, hello@ghriba.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: